Returns & Exchanges
At Muddy Mat, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are intact, and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing